Privacy Policy

Pursuant to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April (“General Data Protection Regulation” or “GDPR”), this Privacy Policy applies to the processing of personal data that ELEMENTAL FACTORY, SL, hereinafter ANDAM, carries out as the Data Controller, in relation to the data that users and/or clients (natural persons) provide as a result of the request for information on the services and/or products it provides and markets through its website, or collected in any of the sections of the website.

CONTROLLER OF YOUR DATA.
- Company name: ELEMENTAL FACTORY, SL
- Trademark: ANDAM
- Address: C/ MILA I FONTANALS 78-82
- CIF: B59165548
- Email: info@andam.es

PURPOSES OF PROCESSING.
Your personal data will be used for the general purpose of managing and controlling the established business relationship and, specifically, for:
- Manage full access and correct use of the services and/or products by their users.
- To communicate with users in response to incidents, requests, comments and questions that they may ask us through the services and/or products, as well as the contact forms on our website (including emails and/or phone calls).
- To provide, update, maintain and protect the services and/or products and activities.
- To offer new services and/or products, special offers or updates.
- Where appropriate, manage personnel selection processes in selective processes for workers and/or collaborators.
- Communications: We may send you emails, messages and other types of communication regarding the services and/or products, technical issues and changes to them. These communications are considered part of the services and/or products and you cannot opt ​​out of them.
- Commercial Communications (Marketing): We may use your data to contact you, both electronically and non-electronically, to conduct surveys, obtain your opinion on the service provided, and, occasionally,
to notify you of changes, important developments in services and/or products, offers and/or promotions of our services and/or products or of third-party companies related to us. These commercial offers will, in any case, be expressly and separately authorized by the user, who may revoke his or her consent to receive these notifications at any time using the mechanism implemented for this purpose in the same, or from the preferences of the customer account.
We will not process your personal data for any purpose other than those described above unless required by law or in response to a court order.

Retention period: The personal data provided will be retained and processed as long as the relationship of provision of services and/or products is maintained, without prejudice to the possibility of exercising your right to deletion, in which case ANDAM will block your data for as long as its legal obligations persist.
The personal data of persons interested in receiving information about services and/or products will be kept in the system indefinitely as long as the interested party does not request its deletion.

LEGITIMATION OF THE TREATMENT.
The legal basis for the processing of data is the legitimation based on the consent of the interested party provided for the purposes described above, which will be requested at the time of:
- before proceeding to process your data,
- proceed to register as a client or,
- proceed to send communications about ANDAM products.
Any requests for information that you send us require that the interested party voluntarily provide us with the necessary data so that we can assist you or provide you with the services and/or products.
However, the interested party may freely refuse to provide us with such data or, subsequently, revoke the consent previously granted to process their data, although such refusal will imply the impossibility of us being able to respond to their request.
Likewise, we may process your data based on ANDAM's legitimate interest in maintaining and retaining its customers and/or users and better meeting their expectations or previously expressed interests, e.g.: improving products, managing requests, queries or complaints, offering products similar to those contracted, informing about promotions, etc., without prejudice to ANDAM's compliance with the rest of its obligations relating to the sending of commercial communications by electronic means.
ANDAM understands that by providing us with such data, the interested party guarantees and assumes responsibility for the truthfulness, timeliness and accuracy of the same and expressly accepts and consents to its processing for the purposes described above.

RECIPIENTS OF ASSIGNMENTS OR TRANSFERS.
As a general rule, ANDAM will not transfer your personal data to third parties unless we are legally obliged to do so or you have expressly authorized us to do so when using our services and/or products.
By accepting the Terms of Service and/or Product, you expressly agree to these transfers. If you revoke your consent, we will no longer be able to provide you with the services.

RIGHTS OF INTERESTED PERSONS.
Any person has the right to obtain confirmation as to whether or not ANDAM is processing personal data concerning him or her. In particular, you may exercise the following rights with ANDAM:
- Right of access: allows the interested party to know and obtain information about their personal data that is being processed.
- Right to rectification: allows errors to be corrected, data that is found to be inaccurate or incomplete to be modified and the accuracy of the information being processed to be guaranteed.
- Right to erasure: allows you to request the deletion of data being processed when they are no longer necessary for the execution or provision of the service.
- Right to object: the right of the interested party to not have their personal data processed or to have it ceased, except for legitimate reasons or for the exercise or defence of possible claims, in which case we will keep them blocked for the corresponding period while the legal obligations persist.
- Right to object to the sending of advertising: Interested parties may object to the sending of commercial communications by ANDAM. In this case, they may revoke their consent to receive these notifications at any time using the mechanism implemented for this purpose in the same, or from the preferences of the customer account.
- Limitation of processing: In certain circumstances, interested parties may request the limitation of the processing of their data, in which case they will only be kept for the exercise or defense of claims.
- Data portability: interested parties may request to receive the data concerning them that they have provided to us or that – whenever technically possible – we send it to another data controller of their choice, in a structured format for common use and machine reading.
- Right not to be subject to automated individual decisions (including profiling): right not to be subject to a decision based on automated processing that produces effects or significantly affects you.
Possibility of withdrawing consent: Likewise, the interested party has the right to withdraw the consent given at any time, without affecting the legality of the processing based on the consent given at the time of providing us with their data.
If you wish to exercise any of the rights set out above, please send us a letter with all your details, including your ID to: ANDAM, C/ MILA I FONTANALS 78-82 08205 SABADELL, or send us an email to info@andam.es indicating the type of right you wish to exercise.
Possibility of filing a claim with the Control Authority: ANDAM also informs you of your right to file a claim with the Spanish Data Protection Agency (www.agpd.es) if you consider that the processing does not comply with current regulations.

ADDITIONAL INFORMATION.
Conservation of certain data: ANDAM informs that, in compliance with the provisions of Law 25/2007, of October 18, on the conservation of data related to electronic communications and public communications networks, it must retain and conserve certain traffic data generated during the development of communications in order to transfer them to the legitimate authorities, when the legal circumstances provided for therein occur.
Log Data: As with most products delivered over the Internet, our servers automatically collect information when you use the services on our websites. This log data may include your IP address, the ID of the device from which you access the products, your operating system, and your device settings.
Security measures: We adopt the necessary data protection measures to prevent the loss of information, alteration of data, or access by unauthorized personnel.